Vulnerable Adult Abuse and Neglect Report Line

If the situation is an emergency and you require immediate help, please call 911

How do you know if there is a problem to report?

Abuse is the deliberate mistreatment of an adult which causes physical, mental, or emotional harm or damage to their property or their assets. There are different types of abuse, and it can happen to anyone, at any age, in any culture, regardless of gender, income, or religion.

Neglect is the failure to provide necessary care, assistance, guidance, or attention causing the person physical, mental, or emotional harm.

Self-neglect is when an adult fails to take care of their own basic needs to the point that causes the person physical, mental, or emotional harm, or significant loss of their assets.

How do I report abuse or neglect? 

Your first step is to decide if the situation is an immediate emergency that requires a call to 9-1-1. If you discover a crime or dangerous situation is occurring with an adult, call 9-1-1 to get help immediately. If you have been a victim of crime or you are concerned about a crime against someone you know, contact your local police.

Report to Interior Health

All health authorities in British Columbia and Community Living BC are Designated Agencies.  These “Designated Agencies” have the authority and responsibility to receive and act on reports of abuse, neglect or self-neglect of “vulnerable” adults who are unable to seek support and assistance on their own due to any condition that affects the adult’s ability to act or to make decisions.

Interior Health has “designated agency responders” who investigate reports of abuse, neglect, and self-neglect of vulnerable adults. To make  a report or for more information call toll-free 1-844-870-4754.


The identity of a person who makes a report to a Designated Agency must remain confidential.

Address / Contact Info

Interior Health Office of Vulnerable and Incapable Adults Risk Management

Phone Numbers

Toll Free : 1-844-870-4754
Abuse/Neglect Reporting Line : 911

Hours of Operation

Regular hours: Regular office hours with messages accepted to voice mail 24/7


Service Details

Cost structure: MSP
Program fee: 0.00
Referral criteria: Designated Responders are only able to act on behalf of those who are unable to seek support and assistance on their own. You may be referred to a different organization if the adult doesn't meet the criteria.
Age ranges served: adult 20+, senior 55+, senior 65+

Web Links

Location Map

This program was last updated on 03 Dec 2016.